Where can I find the latest expected dates?

Pre-order arrival dates are listed on the product page, where we share the most up-to-date information. You can also see all expected dates for pre-orders and restocks on our&#xA0;<a href="https://eu.vaultx.com/pages/shipping-dates" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;">Shipping Dates page</a>. Exact dates can vary due to shipping and customs delays. We also usually send email updates on the progress of your order, so keep an eye on your inbox.

When will my pre-order be delivered?

Sometimes items are listed as pre-order because they will be delivered an extended period of time after your order is placed. As some of our products are inspired by TCG releases, we can only pick the colour scheme and design when we know what the new set will look like. Many of our products also have hand-made elements, so sometimes we simply don&apos;t have enough time to make them before the launch date.&#xA0;If an item is pre-order, it will be clearly labelled on the product page, and the &apos;buy&apos; button will say &apos;Pre-order&apos;. The delivery date will be clearly marked and we will keep you updated with occasional emails about the progress of your order.So, if you&apos;ve got a pre-order item on the way you can rest assured that we are busy making it as quickly as we can. And it&apos;s always nice to have something to look forward to right?&#xA0;<a href="https://eu.vaultx.com/pages/shipping-dates" target="_blank" rel="noopener noreferrer">You can see see all the expected pre-order shipping dates here &gt;&gt;&gt;</a>

What are pre-orders?

<div data-block="true" data-editor="br5j9" data-offset-key="39kiu-0-0" id="isPasted"><div data-offset-key="39kiu-0-0">If your order includes a pre-order item, all items will ship together once everything is in stock. We&#x2019;re unable to split pre-order items from an order after it&#x2019;s been placed. </div></div><div data-block="true" data-editor="br5j9" data-offset-key="3uqb8-0-0"><div data-offset-key="3uqb8-0-0">If this doesn&apos;t work for you, you can either wait for the full order to ship, or cancel and place a new order for in-stock items only.</div> <a href="https://eu.vaultx.com/pages/shipping-dates" target="_blank" rel="noopener noreferrer">You can see expected pre-order shipping dates here &gt;&gt;&gt;</a></div>

Why have my other items not shipped?

Vault X EU

Information if your order contains a pre-order item.

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Artist Edition - Osare Water Edition

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